Privacy Policy

Last updated: 17 July 2026

IDS UK respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our services.

1. Who We Are

IDS UK provides professional PPE cleaning, decontamination, inspection, maintenance and asset-management services.

For the purposes of UK data protection law, the data controller is:

IDS UK
Email: hello@idsuk.co.uk
Telephone: +44 (0) 1933 422 898

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

• complete a contact or enquiry form;

• request information about our services;

• request a quotation;

• communicate with us by email or telephone; or

• enter into a business relationship with us.

This information may include:

• your name;

• your job title;

• the organisation or fire and rescue service you represent;

• your email address;

• your telephone number;

• your postal address;

• details of your enquiry or service requirements; and

• any other information you choose to provide.

We may also collect limited technical information when you use the website, including:

• your IP address;

• browser and device type;

• pages visited;

• the date and time of your visit;

• referring website information; and

• cookie preferences.

Further information about this is provided in our Cookie Policy.

3. How We Use Your Information

We may use your personal information to:

• respond to enquiries and requests for information;

• prepare and provide quotations;

• communicate with you about our services;

• provide services you or your organisation have requested;

• manage our relationship with customers, suppliers and business contacts;

• maintain appropriate business and service records;

• improve our website, services and customer experience;

• protect the security and operation of our website;

• comply with legal, regulatory and contractual obligations; and

• establish, exercise or defend legal claims.

We will only use your information for the purposes for which it was collected unless we reasonably consider that we need to use it for another compatible purpose.

4. Our Lawful Bases

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

We may process your information when it is necessary to take steps at your request before entering into a contract or to perform a contract with you or your organisation.

Legitimate interests

We may process your information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. These interests may include responding to business enquiries, managing customer relationships, improving our services and protecting our business.

Legal obligation

We may process or retain information where this is necessary to comply with a legal or regulatory obligation.

Consent

Where required, we may rely on your consent, particularly in relation to certain cookies or electronic marketing communications. You may withdraw your consent at any time.

5. Marketing Communications

We will not add you to a general marketing list simply because you submit an enquiry through our website.

Where you have specifically agreed to receive marketing communications, or where we are otherwise legally permitted to contact you, you can unsubscribe at any time by:

• selecting the unsubscribe link in a marketing email; or

• contacting us using the details provided in this policy.

Service-related communications, such as responses to enquiries or information connected with an existing contract, are not marketing communications.

6. Sharing Your Information

We may share personal information with trusted organisations that help us operate our business and website, including:

• website hosting providers;

• website developers and technical support providers;

• email and communication service providers;

• customer relationship management providers;

• IT and cybersecurity providers;

• professional advisers, including accountants, insurers and legal advisers;

• payment or financial service providers, where applicable; and

• regulators, government bodies, courts or law-enforcement authorities where required by law.

These providers may only use personal information in accordance with our instructions, their contractual obligations and applicable data protection law.

We do not sell your personal information.

7. International Transfers

Some of our service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate measures to ensure it remains protected. These measures may include transferring information to a country recognised as providing an adequate level of protection or using approved contractual safeguards.

Further information about the safeguards used may be requested by contacting us.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• unsuccessful or general enquiries may be retained for up to 24 months after the last communication;

• customer and contractual records may be retained for the duration of the relationship and for up to seven years afterwards;

• financial and transaction records may be retained for the period required by tax and accounting laws;

• marketing preferences may be retained until you unsubscribe or withdraw your consent; and

• cookie data is retained for the periods described in our Cookie Policy.

We may retain information for longer where necessary to comply with a legal obligation, resolve a dispute or establish, exercise or defend a legal claim.

9. How We Protect Your Information

We use appropriate organisational and technical measures to protect personal information from:

• unauthorised access;

• accidental loss;

• misuse;

• alteration;

• disclosure; and

• destruction.

Access to personal information is restricted to employees, contractors and service providers who have a legitimate business need to access it.

Although we take reasonable steps to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• request access to the personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your information;

• request restriction of how we use your information;

• object to processing based on legitimate interests;

• request the transfer of information you provided to us;

• withdraw consent where processing is based on consent; and

• complain about how your personal information has been handled.

These rights are not absolute and may be subject to legal exemptions.

To exercise any of these rights, contact us using the details at the beginning of this policy. We may need to request information to confirm your identity before responding.

You will not normally be required to pay a fee. However, we may charge a reasonable fee or refuse a request where it is manifestly unfounded or excessive.

11. Complaints

Please contact us first if you have concerns about how we use your personal information so that we have an opportunity to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

12. Third-Party Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

13. Children’s Information

Our website and services are intended for businesses, professional organisations and adult users. We do not knowingly collect personal information from children through the website.

Please contact us if you believe a child has provided personal information to us.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, legal obligations or business practices.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

15. Contact Us

For questions about this Privacy Policy or how IDS UK uses personal information, contact:

IDS UK
Email: hello@idsuk.co.uk
Telephone: +44 (0) 1933 422 898